These terms are issued by EYEPRO Marketing Ltd (“”) and are effective from March 01st, 2021. They cover the use of our website – Use includes visits to our site, purchases on our site, participation in our database and promotions. These terms of use apply to you when you use our website. Please read these terms carefully.


Contact Lens Prescriptions:

You acknowledge and agree that all information provided to us is accurate and true. does not accept responsibility for any consequences for false, inaccurate, or mistaken information from the customer. You hereby certify that you have a valid prescription not older than 18 months for the contact lenses that you are ordering. You also confirm that all the information supplied to us exactly matches the prescription given to you by your Eyecare Provider. You agree to strictly adhere to your Eyecare Provider’s advice regarding the use and handling of the contact lenses as prescribed. Notwithstanding the recommendations of the contact lens manufacturer, you agree to diligently adhere to the wearing regime as recommended by your Eyecare Provider. You agree to stop wearing all contact lenses and immediately seek the advice of an Eyecare Provider should your vision or the appearance of your eyes not be consistent with normal wear. Should it be deemed necessary you hereby give consent to us to verify your prescription and any other information relating to your eyes. We will however contact you beforehand and you may retract your consent at that stage, which permits us to terminate your contact lens order.


Eye Examination Recommendation:

Eye health issues and changes in your prescription can occur at any stage so, for continuous successful wearing of contact lenses, we recommend having your eyes checked every 12 months. For safe wearing of contact lenses your last eye examination must not exceed 24 months. 


Making a contract with us:

When placing an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received and accepted your order, which dictates that a contract has been made between us. We will take payment from you when we accept your order. In the unlikely event that the goods are no longer available, we will refund the payment and we will advise you that the goods are no longer available.

An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes providing us with your prescription, delivery address, billing, and any other relevant details for your order e.g.: entering payment information, selecting the relevant practice, and submitting your order. The final step consists of a confirmation page with full details of your order. We will also email you with a confirmation of your order.

We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g.: any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.


Payment options:

We currently accept the following credit cards:

  • Visa
  • Mastercard

The name that will appear on your statement will be: EYEPRO Marketing Ltd



All prices listed on are in New Zealand dollars and are inclusive of GST and any other sales tax. All prices are correct when published. Please note that we reserve the right to alter prices at any time for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.


Website and Credit Card Security:

We want you to have a safe and secure shopping experience online. All credit card payments via our sites are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy.

You can protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.

For security purposes, certain transactions may require proof of identification.


Accessing our service:

Other than connecting to the website by HTTP requests using a web browser, you may not gain access to website servers. You agree not to interfere, modify, or disrupt our website or services and associated software, hardware and servers in any way. You also agree not to modify any content or service on the website. Furthermore, you agree not to use our site in any inappropriate or unlawful way.



Our website is intended to provide information for people shopping our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us.

While we endeavour to supply accurate information on this site, errors and omissions may occur. does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation, or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

Images displayed on this site are for reference only and may differ from the products supplied. reserves the right to make changes to the content on this site at any time and without notice.

To the extent permitted by New Zealand law, makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.


Intellectual Property: owns all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright. welcomes the use of this site for personal use, non-commercial use, research, or study – provided that the user acknowledges all copyright and other notices contained in the content.

We advise that you may not copy or display for redistribution to third parties, or for commercial purposes, any portion of this site without the express permission of


Please note that although this site has some hyperlinks to other third-party websites, these sites have not been prepared by and are not under the control of The links are only provided as a convenience, and do not imply that endorses, checks, or approves of the third-party site. is not responsible for the privacy principles or content of these third-party sites. is not responsible for the availability of any of these links. requires that you request our permission to include a link from another site to this site. If you would like to request permission, please use the contact us form.



This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.


Changes to this Agreement: reserves the right to alter, modify or update these terms of use. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.


Returns: will provide a refund on any of our unopened boxes of contact lenses providing that they are returned to us within 10 working days. Unless we processed your order incorrectly, we do not refund any cost involved in returning products purchased from us. A handling fee for courier and administration cost of $20 will be charged on all returns. It is the customers’ responsibility to return the products to us in undamaged condition.

Please email us to request the return at [email protected]
Proof of purchase is required in order to get an exchange or a refund.

Returns are subject to approval.
Please note we do not accept returns or exchanges of specially ordered products.

How to Return a Product:

You will need to include your tax invoice (receipt) as this information is your proof of purchase. Refunds will be credited against your account or original method of payment, e.g.: to the credit card you used to make the purchase. If you would like to return a product, please email [email protected] first to arrange this. Make sure you include your order details.


Faulty Products:

Under the Consumer Guarantees Act you are entitled to have your product repaired, replaced or refunded.

All products supplied by are vigorously tested to international standards. However, as with any mass produced products, there will always be the probability that a tiny percentage may exhibit a fault, which is why we provide a 7 day return to base warranty on all goods.
The faulty lens will need to be returned to our office along with a copy of your prescription from your optometrist which is no older than 24 months.
Faulty product will not be replaced if it is not returned for inspection, will not be liable for any shipping charges on returns.

Simply email [email protected] to enquire about returning the product for inspection.


Damaged Product:

If you suspect your product has been damaged during delivery, please do not throw away the parcel or cover in which the product came as we will need to inspect it. Please email [email protected] and we will organise the return of the product for inspection and will endeavour to send you a replacement as soon as possible.



If a product is temporarily out of stock it will be placed on backorder and you will be notified, if an item on backorder cannot be sourced, we will contact you to discuss your options.


Wrong Product Delivered:

We apologise if you have received the wrong product. You are welcome to an exchange or refund. Please email [email protected] to arrange this. Make sure you have your order details handy.



We use international couriers for deliveries to & within New Zealand. We are reliant on the services of the courier companies and therefore our delivery times are a guideline only as supplied to us by these companies. We process your purchase the same day in order to have it deliver as soon as possible. Items held in stock by the supplier aim to be delivered in a timeframe of 3-5 working days or 1 – 2 weeks if not in stock at the time of ordering. We will notify you if there are any problems regarding time delays.


Missing Parcels

Shop.eyepro responsibility for courier deliveries requested as “without signatures required” ends, when the courier Track & Trace report clearly states that the parcel has been delivered to the provided address. From there all responsibility for receiving the parcel lays with the customer. We will provide our customers with evidence about the ticket number and date of dispatch, but any further enquiries should be directed to the courier company directly.


Consumer Guarantees Act 1993

The Consumer Guarantees Act sets out minimum standards for goods sold by In the event that goods sold are deficient or are faulty, the retailer has the right to repair, replace or refund.


Fair Trading Act 1986

The Fair-Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair-Trading Act 1986.

These terms were last modified on: 01/03/2021.